These terms of use, together with our Player Privacy Policy and all supplemental terms and other documents referenced in these terms (the "Terms") govern your use, (in-game) purchases and downloading of our Games, Virtual Items, User Generated Content ("UGC"), websites, store and related services made available from time to time, unless we specifically state otherwise (collectively: "Services").
PLEASE READ THESE TERMS CAREFULLY. These Terms form a legally binding contract between you and us. By accessing or using any of the Services you accept and agree to these Terms. If you do not agree to these Terms then do not access, purchase or use our Services.
"Games" means any games developed and/or made available by us, whether existing now or in the future.
FOR U.S. AND CANADIAN USERS ONLY: These terms include a binding arbitration clause and class action waiver under section 25.8, which means you agree to submit any dispute related to these Terms, and/or any element of the Services, and/or your relationship with us, to binding arbitration rather than proceeding in court. You may opt out of this mandatory arbitration agreement only by following the procedures below as described in section 25.8.3. These terms also include a jury waiver.
1.1 By using the Services, you agree that you are at least 18 years of age, or if you are younger than 18 years of age, that you have reviewed these Terms with your parent(s) or guardian(s) and they have agreed to these Terms on your behalf and take full responsibility for your compliance with them. If we are informed by a parent/guardian that their child has misrepresented his/her age when registering for our Games or Services, we will Stop the Account (as defined below) provided we have information which satisfies us that the reporting person is indeed the parent or guardian of that child. You also represent that you attained at least the minimum age to consent to data processing under the laws of your jurisdiction (e.g. 13 years old in the United States and 16 years old in some EU jurisdictions) and are not barred from accessing the Services under applicable law.
1.2 A summary of these Terms, specifically written for young people.
1.3 If you access our Services through a third-party platform or site, you may be required to comply with their policies in addition to these Terms.
2.1 We are STAR PLAY LABS，a company registered in HONG KONG ("we", "our", "us" or "STAR PLAY LABS").
2.2 You can contact us at gm@b-star.games
We may change these Terms from time to time, for example in order to ensure that we remain compliant with applicable laws or to reflect any changes we make to the Services or otherwise. The updated Terms will be posted on our website. We may also provide additional notice, such as messaging within our Services, of any material changes to these Terms. It is your responsibility to check these Terms regularly before using any of our Services. Your continued use of our Services from the date of change will be deemed your acceptance of the amended Terms.
4.1 To use certain of our Services you may be required to create an account with us and/or with the third party platform or site operator e.g. Apple or Google (Account). To create an Account, you must provide truthful and accurate information about yourself on the Account registration page and keep that information up to date.
4.2 You may not share your Account with others, nor let anyone else access your Account. You are solely responsible for keeping the login credentials to your Account confidential. You are also responsible for all activity associated with your Account and may be held responsible for losses incurred by us or any other user arising out of any activity associated with your Account You agree that STAR PLAY LABS will not be liable for any loss you may incur as a result of any unauthorised use of your Account by someone else either with or without your knowledge. If you become aware of any actual or suspected loss, theft, fraud, or unauthorised use of your Account please notify us immediately at gm@b-star.games
4.3 References to "Stopping" or to "Stop" an Account include temporarily or permanently disabling, suspending, banning or muting an Account. If your Account is muted, you can continue to play but will not be able to use free text chat during the relevant muting period. If your Account is disabled or banned, you will not be able to access your Account and any licences previously granted to you to use our Games and Services will be either temporarily or permanently revoked. THIS MEANS YOU WILL LOSE YOUR ACCOUNT, CHARACTERS AND ANY IN-GAME ITEMS OR CURRENCY. We are under no obligation to compensate you for any losses that result from your Account being disabled or banned.
4.4 If, acting reasonably, we consider that: (i) these Terms have or may have been breached or may likely be breached; and/or (ii) you have committed fraudulent, unlawful or abusive activity including any breach or suspected breach of the rules of conduct set out in section 7 of these Terms; and/or (iii) it is necessary in order to prevent or stop any harm or damage, including without limitation harm or damage to us, to any our Games or Services, to other users or the general public, then, at our sole discretion, we may at any time temporarily or permanently: (i) Stop any or all of your Accounts; (ii) restrict access to any content-uploading or other feature of our Games or Services; and/or (iii) remove any content or restrict access to or delete Virtual Currency, Virtual Items or anything acquired by means of Virtual Currency or Virtual Items. These actions may result in the loss of real money paid in prohibited transactions, such as for example but not limited to for example selling, buying, trading or otherwise transferring or offering to transfer your Account to anyone else ("Account trading").
4.5 If we take any of the above actions, you may, by no later than six months following the decisions made or actions taken under section 4.3, submit a reconsideration request to STAR PLAY LABS customer support via our in-game channel or by sending an email to gm@b-star.games. All reconsideration requests will be dealt with by us at our sole discretion acting reasonably.
4.6 If you want to permanently delete your Account, you may easily request your account deletion at any time where appropriate under your profile in the Game or otherwise send an Account deletion request to gm@b-star.games.
4.7 Acting reasonably, we may suspend, restrict or terminate your access to the Games, Virtual Items and/or any other part of the Services and consequently suspend or terminate the licence granted to you under these Terms, if your Account has been inactive for at least 365 days.
4.8 You may stop using our Services or request to delete your Account for any reason and at any time. When you request to delete your Account, we will need to verify your identity as the true owner of the Account. Subsequently, the Account deletion process will begin. Once your request has been received, a cooling-off period will apply. Following the cooling-off period, your Account will be deactivated and any content associated with the Account will no longer be accessible by you but the existence of your Account will continue to be visible to other users.
If you have initiated the deletion or deactivation of your Account by yourself (provided your Account has not been deleted or deactivated by us due to your non-compliance with these Terms), then, until the expiration date of the cooling-off period, you will be able to recover or reactivate your Account by contacting STAR PLAY LABS customer support via the in-game portal or by email: gm@b-star.games Following such a request, we will need to verify your identity as the true owner of the account before we can recover your Account and abort your Account deletion process. If you do not recall your Account within the cooling-off period, your Account will, upon the expiration of the cooling-off period, automatically be irreversibly, fully and permanently deleted, including all access to Virtual Items purchased and other associated content under your account.
4.9 Your Account and any content associated with your Account may not be permanently deleted where deletion would restrict our ability to: (i) investigate or identify illegal activity or violations of our Terms and policies (for example, to identify or investigate misuse of our Services); (ii) protect the safety and security of our Services and users; (iii) comply with a legal obligation, such as the preservation of evidence; or (iv) comply with a request of a judicial or administrative authority, law enforcement or a government agency.
4.10 TO THE MAXIMUM EXTENT PERMISSIBLE BY LAW YOU ACKNOWLEDGE AND AGREE THAT YOU ARE NOT ENTITLED TO ANY REFUND OR COMPENSATION IN CONNECTION WITH THE ACCOUNT AND WE SHALL NOT BE HELD LIABLE FOR ANY UNAUTHORISED USE OF YOUR ACCOUNT, STOPPING OF YOUR ACCOUNT, RESTRICTION OF YOUR ACCESS TO OUR SERVICES OR VIRTUAL ITEMS, OR DELETION OR RESTORATION OF YOUR ACCOUNT.
Our Services, Games, Accounts, Virtual Items and all related materials (including without limitation, software, code, information, content, data, text, characters, music, sounds, videos) made available by us or on our behalf and all related copyright and other intellectual property rights in such Services, Games, Virtual Items and materials (together "Content") are licensed, not sold, to you under these Terms. Subject to your strict compliance with these Terms, we grant you a limited, non-transferable, non-sub-licensable, revocable and non-exclusive licence to use our Content for your own personal and non-commercial use. If you breach any of these Terms, we may immediately terminate or suspend this licence. You acknowledge that all intellectual property and other rights in the Content are and will remain our sole property and that you will have no ownership, title or other proprietary interest in and to the Content, regardless of whether you 'earned' or 'purchased' such Content.
6.1 You confirm that:
6.2 You will indemnify and hold STAR PLAY LABS (and our affiliated companies, officers, directors, employees, contractors, partners and licensors) harmless from and against any claims, losses, expenses, damages, liabilities and costs including legal fees, resulting from (i) your use of Services, (ii) your breach of these Terms, (iii) your breach of any other laws and regulations, (iv) your infringement of the rights of a third party, (v) the submission of your UGC in the Services and our use thereof, or (vi) any activity associated with your Account. STAR PLAY LABS reserves the right, at your expense, to assume the exclusive defence and control of any third-party claims otherwise subject to indemnification by you, in which event you agree to cooperate with STAR PLAY LABS.
6.3 If we take legal action against you for non-payment or any other breach of these Terms and a court makes an award in our favour, you will be responsible for all costs allowable by the courts.
7.1 You agree that in using the Services (including the creation of UGC) you will neither by yourself nor promote, encourage, or help others to:
7.2 To the extent the Services functionality permits, you will not post or communicate any person's 'real world' personal information whilst using the Services or via any chat rooms or forums.
7.3 We reserve the right to access, monitor and/or record any online activity within the Services and you give us your express consent to access and record your activities.
7.4 Any breach of the above rules of conduct shall be determined by us at our discretion, acting reasonably in all circumstances.
You are solely responsible for your interactions with other users of our Services and any other parties with whom you interact through our Services. You agree to release us (and our affiliated companies, officers, directors, employees, contractors, partners and licensors) from any claims, losses, expenses, damages, liabilities, and costs including legal fees arising out of any such dispute between you and other users or any other parties with whom you interact through our Service. You can report other users if you believe they are in breach of these Terms as set out in section 24 below.
9.1 User Generated Content (UGC) means any form of content generated by a user of the Services (including remarks, suggestions, ideas, graphics, text, images, video, information and messages) communicated, posted, uploaded, or sent by users on or in connection with the Services. Our Services may include social elements which permit users to come into contact with and chat with other users. Messages exchanged between users, whether in private in-game messaging or public forums, are included within this definition of UGC.
9.2 You agree by submitting any form of UGC, you are giving us a non-exclusive, perpetual, irrevocable, transferable, sub-licensable, worldwide, royalty-free licence to use, modify, copy, create derivative works of, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) publish and distribute such UGC for any purpose including the making available of such UGC to third parties, provided that we may not use UGC in violation of the Player Privacy Policy. You agree to waive any moral rights to the extent permitted by law and that you will not withdraw the submission or attempt to make a charge for its use. Further, you warrant and represent that you are the exclusive copyright and intellectual property rights holder in relation to the submission and that the submission in no way breaches the rights of any other person or entity.
9.3 We, or third parties engaged by us, may monitor and/or moderate UGC that you upload or submit to our Services by using automatic tools and/or human review but we do not guarantee the accuracy, quality, or integrity of any UGC posted via the Game or any part of the Services. By using our Services you acknowledge and accept that you may be exposed to materials you may find offensive or objectionable. We do not endorse any UGC posted on the Services, nor do we guarantee its truthfulness or accuracy.
9.4 We reserve the right to remove and permanently delete any UGC from our Services with or without notice. We reserve the right to disclose your identity to any third party that validly claims that any of your UGC infringes such third party's intellectual property or their privacy. We will also disclose your UGC to third parties and governmental authorities on request where we are legally obliged to do so.
10.1 You agree not to upload on or transmit via the Services any UGC that contains content prohibited by applicable law (Illegal Content), including but not limited to any content, products, services and activities involving the following:
10.2 Notification of Illegal Content
10.2.1 You may notify us of any Illegal Content in our Services via our in-game notification mechanism via the in-game support or by contacting us at ("Illegal Content Notification").
10.2.2 In your Illegal Content Notification, you must provide us with the following details:
10.2.3 We will review your report and Illegal Content Notification, and may, at our reasonable discretion, take action against anyone who violates the Terms, such as by revoking or suspending access to certain or all of our Services. We also have the right to, temporarily or permanently, disable, ban, mute and/or terminate or suspend your Account. We may also take such actions, at our reasonable discretion, in respect of anyone who knowingly submits a false report in bad faith.
We use the term Virtual Items to mean rights that we licence to you to access or use certain features that we may make available on our Services. Examples may include access to digital or unlockable content, additional or enhanced functionality (including multiplayer services), virtual assets, in-game achievements and Virtual Currency.
We use the term "Virtual Currency" to mean any points, coins or currencies that can be acquired for use within our Games. You can use Virtual Currency to acquire other Virtual Items within our Games. Except as required by law, we do not provide any refunds for Virtual Currency.
When you sign up or pay for Virtual Items (including Virtual Currency), we grant you a licence pursuant to section 5. Virtual Items have no monetary value, no value outside of our Services, and will not earn interest. You cannot sell, trade or transfer Virtual Items, or exchange them for cash. Any attempt to sell, trade or transfer Virtual Items, or exchange them for cash is a breach of these Terms and may result in actions taken against you, including the termination of your Account. Any payment you make for access to Virtual Items is non-refundable unless otherwise stated at our sole discretion. We may manage, regulate, control, modify, or eliminate Virtual Items (including a cap on the number of Virtual Items that can be acquired or held) at any time, with or without giving you any notice. Prices and availability of the Virtual Items are subject to change at our sole discretion. We have no liability to you or any third party in the event that we exercise any such rights.
You are responsible for checking that Virtual Items have been correctly credited to your account and to notify us immediately if it has not.
12.1 We aim to ensure that the pricing of our Services (including Virtual Items, Games and any other goods and services available in our store) is correct at all times. However, the Game and website pages may not always accurately reflect the correct details at the moment at which you place your order. We reserve the right to change prices without prior notice at any time before the formation of the contract. We cannot confirm the price of an item until your order is accepted. Where you are resident in the European Union, we will charge VAT or applicable sales tax on purchases as required by law, and you agree to provide the information we reasonably require in order to determine the applicable VAT or sales tax rate.
12.2 All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and we will not be liable for any delay or non-delivery.
12.3 It is your responsibility and you must comply with the terms and conditions applicable to your chosen payment method, as set by the payment provider. We may add or remove payment methods in relation to our Services at our sole discretion and without notice to you.